Terms of Use

01The service and these terms

Curales provides access to VPN and proxies, along with a dashboard for managing orders and services. “Administration” refers to the administration of the Curales project; support can be reached at @curales_support.

These terms describe the rules for providing services. Specific order parameters are determined by the selected plan and the information shown at checkout. These terms apply to a contract to the extent that they have been properly communicated to and agreed with the user under applicable law.

Nothing in this document excludes mandatory consumer rights. If a provision conflicts with a mandatory legal rule, that rule applies.

02Account and access

An account is required to manage paid services. Provide an email address you can access, use a strong unique password and end sessions on other people’s devices. Do not use another person’s account or payment means without permission.

You must have the legal capacity required to enter into a contract. If applicable law requires a legal representative’s consent, it must be obtained before placing an order.

Do not publish or share your password, proxy credentials, VPN link or subscription QR code with unauthorised people. If access is compromised, change your password, revoke unauthorised sessions and contact support. Recovering access may require proof of account ownership.

03Service parameters

VPN

VPN parameters include a validity period, traffic allowance and connection profile. In current plans, one billing month equals 30 days. Traffic for the selected term is allocated upfront, rather than replenished each calendar month. Renewal adds time and traffic to the existing subscription. An active subscription’s connection profile may be fixed and unavailable for self-service changes.

Proxies

Basic and budget proxies are separate products with separate balances. A package is valid for 30 days from activation. Unused traffic in that package becomes unavailable when it expires. Buying another package does not, by itself, extend the old package’s validity.

Available locations, protocols and session modes depend on the selected product and current infrastructure capabilities. Sticky mode does not mean an IP address is reserved indefinitely. A country or city label does not guarantee that all third-party websites will identify the location in the same way.

General limits

Access may stop when the allowance is exhausted or the validity period ends. Usage is measured by the provider’s infrastructure; dashboard updates may be delayed. VPN and proxies use different volume units: VPN uses GiB, while proxies use decimal GB. Contact support if the figures disagree.

04Payment and activation

The price and order parameters are shown before an invoice is created. Payment is made through an available payment provider; Trybit is used for cryptocurrency payments. The amount to send, network, address, invoice expiry and applicable fees are shown on the payment page.

Check the network, currency and amount. Do not send funds to payment details provided by strangers. The dashboard price and the cryptocurrency amount on the payment page may be expressed differently because of the exchange rate and stated fees.

The service is activated after payment is confirmed and the provider successfully provisions it. A transfer screenshot, returning to the website from the payment page or broadcasting a transaction does not itself confirm payment. Partial payment may require an additional payment or contacting support.

If verification or activation is delayed, do not pay the order again: first check its status and contact support. An expired or cancelled invoice paid later may require a separate review.

Renewal requires a separate order. A purchase alone does not authorise automatic recurring charges. Test invoices and bonuses are not real monetary payments.

05Acceptable use

Use the service only for lawful purposes, in compliance with applicable law and third-party rights. Curales must not be used for:

• unauthorised access, guessing other people’s passwords or exploiting vulnerabilities without permission;
• DDoS attacks, botnets, malware distribution or disruption of networks;
• phishing, fraud, theft of data or payment means;
• unlawful messaging campaigns, distribution of prohibited materials or infringement of third-party rights;
• circumventing restrictions on your Curales account, interfering with traffic accounting or abusing accounts to obtain one-time bonuses repeatedly.

Automation and data processing are permitted only where you have the necessary rights and permissions. Technical access does not imply permission from the owner of the target resource.

06Availability and limitations

Connection quality depends on your device, application, internet provider, route, load, selected node and restrictions imposed by the target resource. We do not guarantee constant speed, uninterrupted availability of each IP address, access to every website or freedom from third-party CAPTCHA challenges and blocks.

Maintenance and repairs may require service work, node replacement or changes to available locations. This does not remove the obligation to consider a claim where a paid service has not actually been provided or materially differs from the agreed parameters.

VPN and proxies do not guarantee absolute anonymity or replace device security. Users are responsible for the lawfulness of their actions; the administration’s liability is determined by applicable law and the circumstances of each case.

07Access restrictions

Access may be temporarily restricted if there are signs of account compromise, abuse, an attack on infrastructure, a breach of these terms or a binding lawful requirement. Where possible, we explain the reason and how to resolve the issue. An immediate threat may require an immediate block to protect the service.

If you believe a restriction is mistaken, contact support with your order number and a description of the situation. A block does not itself automatically forfeit your right to a refund: the circumstances and mandatory rights are considered separately.

08Support and complaints

For payment, provisioning, connection and account issues, contact @curales_support. Include your account email, order number, a description of the issue and when it occurred. Troubleshooting may require device and application details and an error message with personal information removed.

We will first try to identify the cause and offer a solution. If a service was not provided, a payment was erroneous or other grounds for a refund exist, the request is assessed in light of the circumstances and applicable law. Voluntary refunds for a properly functioning service are not offered after activation.

Contacting support does not restrict your right to use remedies provided by law, including contacting competent authorities or a court.

09Changes to these terms

The revision date appears at the beginning of this document. Changes apply to future dealings after proper notice and, where necessary, agreement. Publishing a new version must not retroactively worsen the agreed parameters of an already paid order or deprive users of mandatory rights.

Contact the Curales administration at @curales_support.